Last modified on: March 25, 2025
AE Mobile ("Our Company," "We," "Data Controller") is committed to protecting the privacy of its users ("users" or "you"). This Privacy Policy informs you how AE Mobile manages, collects, stores, and protect your data when you use our app on media platforms (collectively, the "Services"). Please note that the scope of this Privacy Policy is limited only to information collected by us through your use of the Service. By using the Service, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
We may amend the Privacy Policy from time to time, and we encourage you to consult it regularly for changes. Changes will be posted here and are effective immediately. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.
Please read this policy carefully to understand our policies and practices for processing and storing your personal information. By accessing and utilizing our Services, you accept and consent to the practices described in this Privacy Policy.
Our primary objective in collecting user information is to verify user accounts, render good service, fulfill your requirements, and resolve your issues. Rest assured that any information provided by you is well protected according to this Privacy Policy and applicable laws.
When you register for the game and use the Service, we may collect and record the information you provide to us, whether through the game or through social networks or other third-party services ("Account Information").
Wecollect the following categories of personal data to provide and improve our services:
Name: Your first and last name as provided during account creation.
Location: Your general location based on your IP address.
Third-Party IDs: Any third-party identifiers you provide when linking external accounts (e.g., Facebook, Google).
In-Game Purchases: Records of any purchases made within the app.
Game Features: Information about which game features you use most frequently in the game.
Game Preferences: Your preferred game settings and customization options in the game.
Usage Duration: How long you spend playing the game.
Usage Patterns: Information about how you interact with the game. (e.g., gameplay frequency, time of day).
IP Address: Your internet protocol address.
Advertising Identifiers: Unique identifiers used for targeted advertising in the game.
Cookies: Small text files stored on your device to track your preferences and usage.
Software Development Kits (SDKs): Third-party tools used for analytics and other purposes in our app.
Device ID: A unique identifier for your device.
Device Platform: The operating system (e.g., iOS, Android) your device uses.
Firmware: The version of your device's software.
Mobile Carrier: Your mobile network provider.
Preferred Languages: The languages you select.
Please note that because a third-party site manages the purchases of virtual goods offered by the Service, we do not have access to your credit card details and billing information.
In all cases of data access and collection, the information you provide will not be disclosed, rented, loaned, leased, sold, or otherwise voluntarily distributed to unaffiliated third parties. We may use it in the following ways: to create your account and ensure safe, smooth gameplay; to allow user-to-user communication; to provide technical support and respond to user inquiries; to complete the transactions initiated by you; to receive feedback to improve our game and customize user experience.
In addition, we may send push notifications to you with your consent to inform you of game updates, promotions, and other relevant messages. You can choose to opt out of it in the settings of your device.
We collect your information through various interactions with our services, including:
Registering for an account and using the service.
Entering a game, competition, promotion, or survey.
Providing feedback, requesting support, or otherwise communicating with us.
Making a purchase of any virtual product.
Connecting with or accessing our services using a third-party ID or log-in, such as a social networking site ID.
The information we collect is used for the following purposes:
To Provide and Improve Our Services: We use your information to deliver personalized content, process payments, and enhance the functionality and user experience.
To Communicate with You: We may send you notifications, updates, and promotional emails to keep you informed about new features, offers, and other relevant information.
To Perform Advertising and Marketing: Your information may be used to display personalized ads and promotional content based on your interests and preferences.
To Protect Our Rights and Comply with Legal Obligations: We may use your information to enforce our Terms of Service, prevent fraud or illegal activities, and comply with applicable laws and regulations.
For Any Other Business Purpose: As stated when collecting your personal data or as required by applicable data privacy laws, such as the California Consumer Privacy Act (CCPA).
We may share your personal information with service providers who assist us in delivering products and services, processing purchases, and communicating with you. Additionally, we collaborate with companies that manage our websites and third-party analytics firms that conduct market research to help us better understand our users. These service providers are authorized to use or disclose your information solely for performing their contracted tasks or as required by law.
Third-Party Ad Servers: We work with third-party ad servers to display advertisements, generate reports, manage ad responses, and analyze site usage to deliver relevant marketing messages and ads to users. These ad servers may use cookies and tracking technologies to collect information about your visits to our app and other websites to serve targeted, interest-based ads. This process involves analyzing user behavior anonymously to ensure that the ads presented are relevant to your interests.
Endpoints: Your data may be securely transmitted to and from our servers through secure communication endpoints. These endpoints include services like Google Firebase for login management and Google Fonts for content display. The secure transmission ensures data integrity and privacy as we interact with our partners' systems.
Data Types: The types of data we may share include user profiles, in-app activity and usage statistics, purchase and transaction details, and device identifiers (such as device ID or IP address). We ensure that only the necessary information is shared with service providers to perform specific functions related to the services they offer.
SDKs (Software Development Kits): Our platform integrates SDKs from third-party vendors, which may collect and transmit personal data for purposes such as analytics, advertising, or payment processing. These SDKs enable the proper functionality of third-party services within our platform. We ensure that these vendors handle your data in compliance with applicable regulations.
Monetization Partners: We may share your personal data with our monetization partners, who assist in delivering personalized advertisements, measuring ad performance, and optimizing app functionality. These monetization partners include, but are not limited to:
Facebook – for personalized advertising based on your app interactions.
Google – to help deliver tailored ads and analytics.
Google Firebase and Firebase Crashlytics – for app analytics and crash reporting.
Google AdMob – to serve in-app advertisements.
Applovin – to deliver personalized ads.
Unity – for serving video and interactive ads.
Zendesk – to manage customer support inquiries.
Mintegral – to provide targeted advertising services.
Appsflyer – for mobile attribution and tracking user behavior.
These partners may collect and process data such as device IDs, user interactions, geographic location, and transaction history to enhance ad relevancy and performance.
Opt-Out Rights: You have the right to be informed when your personal data is shared or sold. We will only share or sell your information when you give us explicit consent to do so. If you wish to exercise your right to opt out of the sale or sharing of your personal data, you may contact us at cm@ae-mobile.com or through any available in-game support system. Once your request is received, we will ensure your data is no longer shared or sold in any ways you have opted out of.
We may engage third-party service providers, including payment processors, analytics providers, and other specialized services, to support and enhance the functionality and performance of our app. These third-party providers operate independently and have their own privacy policies and practices, which govern the collection, use, and sharing of your information by them. We strongly encourage you to review the privacy policies of these third-party providers to understand how your data may be handled and protected. While we select these providers carefully and require them to adhere to applicable data protection laws, we do not control their privacy practices.
If you are a resident of California, the CCPA grants you the following rights regarding your personal information:
Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
Right to Opt-Out: You have a right to opt out from future sales or sharing of personal information as those terms are defined by the CCPA.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
Right to Know: You have the right to request details about the personal information we collect, use, disclose, and sell, if applicable.
To exercise any of these rights, please contact us at cm@ae-mobile.com. We will respond to your request in accordance with the GDPR requirements.
If you are a resident of Virginia, the VCDPA provides you with the following rights:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correct: You have the right to request the correction of inaccurate or incomplete personal information.
Right to Delete: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Data Portability: You have the right to request a copy of your personal information in a portable and readily usable format.
Right to Opt-Out: You have the right to opt out of the sale of your personal information or the processing of your data for targeted advertising purposes.
Right to Appeal: If we deny your request to exercise any of these rights, you have the right to appeal our decision.
To exercise any of these rights or to appeal a decision, please contact us at cm@ae-mobile.com. We will respond to your request or appeal in accordance with the VCDPA requirements.
If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR):
Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
Right to Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent on which the processing is based.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the information or when you object to the processing.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
Right to Object: You have the right to object to the processing of your personal information on grounds related to your particular situation, including processing for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
Right to Complain: You have the right to complain to a supervisory authority about our collection and use of your personal data.
To exercise any of these rights, please contact us at cm@ae-mobile.com. We will respond to your request in accordance with the GDPR requirements.
If you are a resident of Brazil, the General Data Protection Law (LGPD) grants you the following rights:
Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
Right to Rectification: You have the right to request the correction or update of inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent on which the processing is based.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
Right to Object: You have the right to object to the processing of your personal information on grounds related to your particular situation, including processing for direct marketing purposes.
Right to Review Automated Decisions: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
To exercise any of these rights, please contact us at cm@ae-mobile.com. We will respond to your request in accordance with the LGPD requirements.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard encryption protocols and secure servers to ensure the confidentiality and integrity of your data. Additionally, we limit access to your personal information to those employees, agents, contractors, and partners who need to know that information in order to operate, develop, or improve our services. These parties are bound by strict confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
Data Protection Officer (DPO): AE Mobile's IT team is responsible for data protection. For any questions or concerns regarding your personal information and how it is handled, you can contact our Data Protection Officer (DPO) at: cm@ae-mobile.com.
We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, to meet our legal obligations, resolve disputes, and enforce our agreements. Once your personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention policy.
You have the right to request the deletion of your personal data. If you wish to exercise this right, please contact us at cm@ae-mobile.com. Upon receiving a valid request, we will:
Verify Your Identity: To ensure the security of your data, we may need to verify your identity before processing your request. This could involve providing additional information to confirm that you are the data subject.
Process Your Request: Once your identity is verified, we will review your request and proceed with the deletion of your personal data, unless there are legal or contractual obligations that require us to retain it.
Confirm Deletion: After your data has been deleted, we will send you a confirmation that your personal data has been removed from our records.
Exceptions: Please note that there may be exceptions to the right to deletion, such as when data retention is necessary to comply with legal obligations, resolve disputes, enforce agreements, or fulfill other legitimate purposes.
Our services are not intended for individuals under the age of 12. We do not knowingly collect personal information from children under 12. If you believe we have inadvertently collected such information, please contact us immediately at cm@ae-mobile.com, and we will take steps to delete the information.
We process your personal data in accordance with the requirements set forth by applicable data protection laws. The legal bases for our processing activities are as follows:
We may process your personal data when you have provided explicit consent for a specific purpose. This includes situations where you sign up for newsletters, participate in promotional activities, or agree to receive marketing communications from us. You have the right to withdraw your consent at any time by contacting us at cm@ae-mobile.com. However, please note that withdrawing consent may affect your ability to use certain features or services.
Processing your personal data is often necessary for the performance of a contract to which you are a party. For instance, when you register for an account, make a purchase, or utilize our services, we process your data to manage your account, process transactions, provide customer support, and deliver the requested services. Without this processing, we would not be able to fulfill our contractual obligations to you.
We may be required to process your personal data to comply with legal obligations imposed on us by applicable laws, regulations, or governmental authorities. This can include obligations related to tax compliance, financial reporting, record-keeping, and responding to lawful requests from public authorities. We ensure that any data processing conducted under this basis is done in accordance with the relevant legal requirements.
We may process your personal data based on our legitimate interests, provided that such processing does not override your fundamental rights and freedoms. Our legitimate interests include the following:
Fraud Prevention and Security: We process data to monitor, prevent, and detect fraudulent activity, unauthorized access, and other forms of misuse of our services. This helps us safeguard your account and our platform.
Service Improvement: We analyze user behavior and feedback to enhance the functionality, performance, and user experience of our services. This includes conducting research and analysis to better understand user preferences and trends.
Marketing and Advertising: We may use your data to personalize and deliver targeted marketing communications, promotions, and advertisements that are relevant to your interests. This allows us to provide you with a more tailored experience.
Business Operations: We process data to support our day-to-day business operations, including managing customer relationships, optimizing our services, and conducting market research.
In some circumstances, we may process your personal data to perform a task carried out in the public interest or in the exercise of official authority vested in us. This may apply in situations where data processing is necessary for regulatory compliance, public health and safety, or other matters of public interest.
We are committed to ensuring that our Privacy Policy remains current and reflective of our data practices. As such, we reserve the right to update or modify this Privacy Policy at any time. Any changes to the policy will take effect immediately upon being posted within theourapp or on our website.
If we make any material changes to this Privacy Policy, we will provide notice to you through prominent means, such as an in-app notification, email communication, or an update notice on our website. We encourage you to review these notifications to stay informed about how your data is being used.
Your continued use of our services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue using our services and contact us to discuss your concerns.
We recommend that you periodically review this Privacy Policy to stay informed about our data protection practices. This will help you understand how we collect, use, and share your personal data, as well as your rights regarding that data.
If you have any questions or concerns about changes to this Privacy Policy or how your personal data is processed, please contact us at cm@ae-mobile.com. We are here to assist you and address any inquiries you may have.
Contact Us
If you have any questions about this Privacy Policy, please do not hesitate to contact us at cm@ae-mobile.com.